Shipping and returns

All orders are packed with care and love by a small team and shipped from Manchester, United Kingdom.

Bones and Gardens it's currently a team of two, we pack orders as quick as we can! We appreciate your patience and support.

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WORLDWIDE SHIPPING:

STANDARD: 1-2 weeks
TRACKED SHIPPING: 1-2 weeks

*FREE SHIPPING FOR ALL INTERNATIONAL ORDERS OVER £80* - no code needed-
Tracking numbers are only provided when selected Tracked Shipping at checkout.

UK - Domestic:

FREE SHIPPING: dispatched with second class stamp 1-7 days 

(DEFAULT DELIVERY OPTION)
FIRST CLASS: 2-3 days 

(available to be selected at checkout)
TRACKED 24HRS and TRACKED 48HRS available for fast tracked domestic shipping.

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POCESSING TIMES:

Processing time is the time that takes me to put the order together in order to be shipped. My processing time is 1-3 days.

Please be aware that during busy periods such as Holidays, curriers tend to experience dalys worldwide due to high demand on postage. We recommend to follow deadlines when shopping for Christmas. We understand how important is to get presents in time for your love ones to show them your love, we will dispatch orders in time during busy periods and we recommend you to place your orders following these deadlines:
WORLDWIDE CHRISTMAS SHIPPING ORDER BEFORE: 4th of December
DOMESTIC CHRISTMAS SHIPPING WITH TRACKED 24HRS ORDER BEFORE: 18th of December
DOMESTIC CHRISTMAS STANDARD SHIPPING ORDER BEFORE: 14th of December

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MY PACKAGE IS DAMAGED:

Accidents can happen during transit. If this happens please message me with a picture of the damage item and I will replace it for you.
IMPORTANT!

Take pictures as soon as you receive the damaged parcel. Take pictures before opening of the box, labels and any other damaged parts.
Don't throw away anything before taking pictures!
Even if the package looks in good conditions, but the contents inside are damaged, don't throw away the package, take a picture of everything and send it over so I can help.

Make sure you report any broken or damage items within 7 days from delivery.

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CAN I RETURN/EXCHANGE MY ORDER?:

We don’t accept returns. Any exchanges must be done within 7 days from delivery. The customer is responsible for any exchange shipping costs and all products must on perfect unused state.
Original packaging is not mandatory.
The customer agrees to be responsible for the delivery condition of the goods and for any issues such as packages getting lost in the mail when they are sent back for exchanges.

If you have a problem with your order, feel free to reach out to me!

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I BOUGHT AN ITEM FROM A DIFFERENT PLATFORM AND I HAVE A PROBLEM WITH MY ORDER:

Please only use this platform to enquiry about orders placed on this platform.
If you have a problem with an order placed on Etsy or Faire, please be mindful and send me a message through the platform you used to place your order.
This helps me to keep things organised and have a quick help response.

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REFUND POLICY:

Inquiries are handled on a case-by-case basis with the ultimate goal to make every customer happy. Each request will be treated fairly and reasonably. I believe on respectful and polite communication in order to reach the best outcome that favours the customer.

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CANCELLATIONS:

Unfortunately I am not able to accept returns nor cancellations cancellations. But if you have any problems with any products please contact me to bonesandgardens@gmail.com and I will hapily help you.

PACKAGING AND PRODUCTS:

Every product is made with vegan materials including faux leather. All products are inspected to assure the best quality and longevity.
All orders are packed with sustainable and recycled materials using 0 plastic.

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CREATING AN ACCOUNT:

Creating an account is optional when placing an order. However, choosing to do so will give you advantage of order tracking and history as well as pre-filled forms during checkout on subsequent orders.

IF YOU HAVE ANY PROBLEM WITH YOUR ORDER PLEASE CONTACT ME! I'M HAPPY TO HELP